FAQ

Frequently asked questions

 

FINANCE:

 How do I apply for finance?

 Applying for the finance is very easy. At the checkout choose finance as the payment option and fill the online form. Once your finance has been accepted you will be required to pay 1% deposit. For more information please visit this link https://www.topsofas.co.uk/pages/pay-monthly-finance

 Over how long is the finance available?

 You can choose between following plans, all with 1% deposit

24 months 0% APR

36 months 4.9% APR

48 months 9.9% APR

 

How long does it take to get a decision on the finance?

 Your application will be assessed based on eligibility, credit history and affordability and Close Brothers will let you know the outcome in just a few seconds. It’s important to know that when applying for finance a hard credit check is made which is recorded on your credit file.

Once approved, Close Brothers will let you know who the lender is and provide you with their full contact details. You then just need to digitally sign your credit agreement, pay your deposit and wait for your order to arrive.

Where can I find out more about finance plans?

 All information is available on our website. Please visit following link: https://www.topsofas.co.uk/pages/pay-monthly-finance

 How do I cancel my finance plan?

There is a 14-day cooling off period where you can withdraw from the credit agreement after signing your documents. If you want to do this, you need to notify the lender.

 Am I eligible?

 You will only be considered for finance if you:
• Are at least 18 years old
• Are in regular full or part-time employment (minimum 16 hours per week or £5,000 per annum, unless you are retired and receiving a private / company pension or in receipt of disability allowance)
• Are a permanent UK resident and have lived in the UK for at least 3 years.
• Have a UK bank account capable of accepting Direct Debits
• Have a good credit history with no late payments, debt relief orders, CCJs, IVAs or bankruptcies.
• Provide an email address so your documentation can be emailed to you.

 My credit is poor, can I still apply?

 Your application will be assessed based on eligibility, credit history and affordability and Close Brothers will let you know the outcome in just a few seconds. It’s important to know that when applying for finance a hard credit check is made which is recorded on your credit file.

 Can I apply over the phone?

All orders have to be placed via out online shop www.topsofas.co.uk as well as finance applications. Applying is very easy and straight forward. Just follow the instructions on screen.

 Do you have to have a credit check?

 Yes, in order to get finance you need to pass the credit check.

DELIVERY

How can I find out when my sofa will be delivered?

Our delivery department is open Monday - Friday 10am - 6pm

How long does it take to deliver the sofa?

 If you decide to purchase from the:

 Quick Delivery category section it is normally 7 or 14 days.

 Any other furniture takes approximately between 4-10 weeks to be made and delivered.

 What delivery options do I have? Do I have to pay for delivery?

  •  Grand Floor (England, Wales, Scotland £79,95)
  • 1st + Floor ( England, Wales, Scotland £129)
  • To Door ( Northern Ireland £149)

 FABRIC AND ECO LEATHER SAMPLES

 Can I order samples?

 Can you please send a request to support@topsofas.co.uk . Please include your name and address as well as a list of samples you would like to receive. It usually takes 2 or 3 working days for samples to arrive.

Fabrics and eco leather available:

Standard Eco Leather (Cayenne)

Standard fabric materials (Sun, Savana, Inari)

Easy clean materials (Penta, Vienna-eco leather, Orion, Sofia) +£250

Water repellent materials (Milton) +£99

 

If you would like to receive any samples, please send a request to support@topsofas.co.uk

At the bottom on the each product page you can also find a form which will allow you to request  free samples.

 PRODUCTS:

 How do I know if I ordered a correct corner?

 When choosing the corner imagine that you are standing up facing the sofa. If the shorter side is on your right-hand side, it means that you need the right corner. If the shorter side is on your left-hand side, it means that you need the left corner. This picture should make it all clear.

 Can I have sofa in grey colour or any other colour?

 All sofas can be covered in grey or any material or eco leather (available under the each sofa in options) material or eco leather. In fact, we have a wide selection of fabrics and eco leather which can be found under each description of the sofa.  You can also order free samples. The form can be found under description of each sofa.

 Do you do recliners?

 We do not have it in our range.

 Do you only do sofa beds?

 We have a small selection of sofas and corner sofas without sleeping function. If this is the case it would be noted in the description of the sofa.

 Do you do 2 and 3 seaters?

 We offer as small selection of 2 and 3 seaters. Please visit this link https://www.topsofas.co.uk/collections/sofas-sofa-beds

 Do you have any corner sofas/only these sofas?

 We have a wide selection of corner sofa beds and corner sofas. Please visit this link to look at our products https://www.topsofas.co.uk/collections/corner-sofa-beds

PROBLEM WITH PRODUCT

 What to do if my sofa is faulty?

 Please send us some photos together with your order number, name and address to support@topsofas.co.uk  we aim to respond to all emails between 24-48 hours.

 RETURNS:

Please refer to this link https://www.topsofas.co.uk/pages/terms-and-conditions 

 

DISCOUNT

Can I get discount if I purchase by cash?

We can offer you 10% discount. Please e-mail us your request to support@topsofas.co.uk and we can send you a discount code.